As Kıvanç Tekstil Sanayi ve Ticaret A.Ş., we aim to establish open, transparent, and effective communication with all our stakeholders, while sharing our environmental and social responsibilities in line with our sustainability goals. In addition, we strive to manage the complaints and suggestions of our employees and other stakeholders effectively, treating this feedback as opportunities for continuous improvement. This policy is designed to regulate our communication processes and to foster a relationship of trust and respect with all stakeholders.

In this context:

– Kıvanç Tekstil Sanayi ve Ticaret A.Ş. provides both physical and digital suggestion, complaint, and feedback boxes to ensure that all employees and stakeholders can express their opinions freely.
– Suggestions, complaints, and feedback are collected at regular intervals from these designated boxes.
– All feedback received from the boxes is taken seriously.
– Suggestions, complaints, and requests are examined and prioritized separately.
– Relevant departments take the necessary actions according to the nature of the feedback, and work is initiated to find appropriate solutions.
– The feedback process is communicated to the relevant individuals in accordance with the principle of transparency. In this way, processes are continuously improved, effective responses are ensured, and stakeholder satisfaction is enhanced.
– Feedback is regarded as an opportunity for the company’s development, and processes are reshaped in line with the principle of continuous improvement. The feedback management process is regularly reviewed and optimized to be more effective.

As Kıvanç Tekstil Sanayi ve Ticaret A.Ş., we commit to maintaining transparent and effective communication by considering the suggestions, complaints, and feedback of our suppliers, employees, and stakeholders. We value every piece of feedback as a step toward continuous development and improvement. We believe this approach will contribute to our long-term success and social responsibility in line with our sustainability goals.